Process

Website project process, launch support, and handover without loose ends.

This page answers the “how” question in clearer search terms: how MichaelPC scopes a website project, what happens at each stage, and where approvals, launch support, and handover fit.

Digital planning session around a website and business automation rollout

Typical timing is scoped honestly

Quick fixes move faster than full rebuilds. Timings depend on approvals, content, access to existing systems, and whether domain or automation work is also in scope.

What keeps the process realistic

One delivery path works better when approvals, access, and launch blockers are surfaced early.

  • Scope is clarified before build effort gets spent in the wrong place
  • Access issues are surfaced before launch week turns into a scramble
  • Automation and operational setup are only added where there is a defined business need

What helps timing stay honest

Delivery moves faster when the business facts, approvals, and source material are gathered in the order the work actually needs them.

  • Business claims, pricing, and contact routes are checked before launch decisions harden
  • Page structure, brand direction, and approval points stay tied to the real business goal
  • Launch and handover are treated as part of the delivery path instead of an afterthought

What makes handover usable

The business should leave with a setup that can actually be operated after launch, not a pile of unresolved tasks.

  • Admin routes, approval points, and launch authority are confirmed before the final switch happens
  • Domain, email, redirect, and support boundaries are written down clearly enough for real day-to-day use
  • Any agreed automation or chatbot work stays tied to a documented business purpose and fallback route
01

Consultation and business review

Clarify the business, audience, offer, current setup, and the main outcome the website or automation work is meant to support.

  • Client input: rough brief, current setup, and main goal
  • Output: consultation notes and a clearer problem definition
02

Scope, access, and delivery plan

Confirm what is in scope, what access is required, what the practical blockers are, and what a realistic next phase looks like.

  • Client input: access details, content status, and timing constraints
  • Output: scope notes, delivery path, and proposal direction
03

Structure, design, and content direction

Shape the page hierarchy, calls to action, layout, brand direction, and messaging so the site has a clear job to do before build decisions harden.

  • Client input: approvals on structure and business claims
  • Output: page map, visual direction, and clearer content priorities
04

Build, routing, and practical functions

Implement the site, enquiry flow, redirects, business email setup, and any agreed automation, assistant, or chatbot work.

  • Client input: working access, review feedback, and factual corrections
  • Output: working site, launch configuration, and supporting setup
05

Approval, launch, and handover

Run through final checks, confirm business facts and public claims, launch cleanly, and hand over a setup the business can actually use.

  • Client input: final approval and launch authority
  • Output: live site, handover notes, and agreed support boundary

What the client usually needs to provide

Enough information to make the delivery accurate and safe.

Business facts

Core services, audience, contact details, pricing guidance, and anything legally important to the public-facing copy.

Access where it exists

Domain, DNS, hosting, email, current website, or platform access when the project involves existing systems.

Approvals on time

Reasonable feedback and sign-off so the website, policy text, and public claims are not delayed by avoidable uncertainty.

Timeline examples

Different job shapes move at different speeds.

Focused cleanup

Domain, DNS, redirect, or business email cleanup can often start quickly once access is available.

Website rebuild

A fuller rebuild normally depends on copy direction, approvals, and whether existing assets need to be rescued or replaced.

FAQ chatbot or automation assistant

The timing depends on how much approved source material exists, how much process logic needs to be programmed, and whether the automation touches sensitive information or internal systems.

Combined launch

Website, domains, email, and automation support can be handled in one project when the scope is clearer than separate fragmented suppliers would allow.

Contract boundary

The consultation, proposal, and approval steps are separate on purpose.

The website enquiry starts the conversation. Paid work starts only after a written proposal or statement of work is accepted and any agreed first payment is in place.

Read the terms Review proof outputs